Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding legal agreement between you and the organisation you represent (together, "you" or "Customer") and SlashLLM ("SlashLLM", "we", "us", or "our"), operator of the Slashboard platform ("Slashboard" or the "Service"). By creating an account, accessing, or using the Service, or by clicking to accept these Terms, you agree to be bound by them and represent that you are at least 18 years old and authorised to bind your organisation. If you do not agree, you must not access or use the Service.

2. Description of the Service

Slashboard is an AI cost-observability platform. We ingest LLM telemetry (token counts, latency, model identifiers, cost metadata, and attribution tags) transmitted by your application and present it in a hosted dashboard. The Service is currently offered as a free public beta. We may modify, suspend, or discontinue any feature of the Service, in whole or in part, at any time, with or without notice.

3. Accounts & security

You must provide accurate, current, and complete registration information and verify a valid email address to activate your account. You are responsible for safeguarding your credentials and ingest API keys, for all activity that occurs under your account, and for promptly rotating keys that may have been compromised. You must notify us immediately at security@slashllm.com of any unauthorised use. We are not liable for any loss arising from your failure to secure your account.

4. Acceptable use

You agree not to, and not to permit any third party to: (a) transmit personal, sensitive, or regulated data (including names, emails, health, financial, or biometric data) as top-level event fields — use the metadata/tags fields with anonymised identifiers instead; (b) attempt to access, probe, or interfere with another organisation's data or any non-public part of the Service; (c) reverse engineer, decompile, scrape, or create derivative works of the Service except to the extent this restriction is prohibited by law; (d) overwhelm, disrupt, or circumvent rate limits or security controls of the ingest endpoint; (e) resell, sublicense, or provide the Service to third parties except as expressly permitted; or (f) use the Service to violate any law or third-party right. We may suspend or terminate access immediately for any breach of this Section.

5. Customer data & licence

As between the parties, you retain all rights, title, and interest in the data you transmit to the Service ("Customer Data"). You grant SlashLLM a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms.

You represent and warrant that you have all rights, consents, and lawful bases necessary to provide Customer Data to us and to permit our processing of it. By default we store only LLM request metadata and do NOT store prompt or response bodies; if you opt in to body capture, you do so at your own risk and remain solely responsible for the legality and content of what you transmit. Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

We may collect and use aggregated and de-identified data derived from use of the Service for any lawful business purpose, including to operate, analyse, and improve the Service, provided such data does not identify you or any individual.

6. Intellectual property

The Service, including all software, designs, text, graphics, and the Slashboard and SlashLLM names and logos, and all related intellectual property rights, are and remain the exclusive property of SlashLLM and its licensors. Except for the limited right to use the Service as expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

7. Third-party services

The Service may interoperate with third-party products and services (including identity providers and LLM providers) that are governed by their own terms and privacy policies. We do not control and are not responsible for any third-party service, and your use of them is at your own risk.

8. Beta service & disclaimer of warranties

THE SERVICE, INCLUDING ANY BETA FEATURES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, SLASHLLM DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NOT BE LOST. You acknowledge that beta features may change, contain defects, and that we are not liable for data loss during the beta period. Cost figures presented by the Service are estimates and must not be relied upon as the sole basis for financial decisions.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SLASHLLM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SLASHLLM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (WHICH, DURING THE FREE BETA, IS US$0) OR (B) US$100. THESE LIMITATIONS APPLY NOTWITHSTANDING THE FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

10. Indemnification

You will defend, indemnify, and hold harmless SlashLLM and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) your Customer Data or its transmission to the Service, (b) your use of the Service, (c) your breach of these Terms or violation of any law or third-party right, or (d) your enabling of prompt/response body capture.

11. Term, suspension & termination

These Terms remain in effect while you use the Service. You may terminate at any time by closing your account. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ceases and Customer Data will be deleted within 30 days, except where retention is required by law. Sections that by their nature should survive termination (including Sections 5–6 and 8–14) will survive.

12. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles, and you and SlashLLM submit to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India for any dispute not subject to arbitration. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be finally resolved by binding arbitration administered under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, conducted in English by a single arbitrator. TO THE EXTENT PERMITTED BY LAW, DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Nothing prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will provide notice by email or in-product at least 14 days before they take effect, unless an earlier change is required by law. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

14. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SlashLLM regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform due to causes beyond our reasonable control.

15. Contact

Questions about these Terms can be sent to legal@slashllm.com.